PERFORMANCE STANDARDS MANUALS

The key to success in the hotel business and service industry is the establishment and maintenance of performance standards - standards that do not change from shift to shift, and manager to manager.

When employees know what is expected from them, they work more effectively. That translates into greater guest satisfaction, repeat business and increased profits.

TRAINING STRATEGIES is able to develop a complete set of Performance Standards Manuals and Performance Audit Checklists. These are critical tools for establishing and maintaining standards of performance in a hotel.

The Manuals clearly define performance standards for each job position within each department. They provide the basis for formal on-the-job training.

The Performance Audit Checklists provide continuous performance testing and evaluation which can be customised to your hotel's needs.

These innovative operational and training tools are the result of more than twenty years of experience in the hospitality industry.