Customer Service
• Tiger
• Exceptional Guest Service
• Service Recovery & Beyond
• Perfect Service Sumlation
Supervisory Skills
• Boss-Basic Of Supervisory Skills
Training Skills
• Training For Results
• Train The Trainer
• Effective Coaching Skills
People Skills
• People Skills Seminar
Telephone Skills
• Telephone Skills
Front Office Training
• Front Office Upselling
• Going The Extra Mile
F & B Training
• F & B Suggestive Selling


 Consultancy
Others


 


SELLING SKILLS F & B SUGGESTIVE SELLING

Objectives
At the end of this course, participants should be able to apply the knowledge and skills in F & B Suggestive Selling to achieve higher food and beverage sales.

Course Outline
 1 ----- Projecting the Right Image
ˇ Personal Hygiene And Grooming
ˇ Conversational Skills
ˇ Body Language
 2 ----- Product Knowledge
ˇ Know Your F & B Business
ˇ Know Your Product (Food and Beverage)
ˇ Know Your Current and Future Promotions
ˇ Know Your Hotel and Outlet
 3 ----- Suggestive Selling Techniques
ˇ Selling Process
ˇ Reading Your Guests
ˇ Approaching Your Guests
ˇ Handling Difficult Guests

Format
A 2-day in-house course, taught in groups of 16.

Target Audience
This course is for F & B staff.

Target Audience
Lecture, role-play, discussion, self and group assessment.