More than 27 years of practical work in service excellence, people development, job redesign, performance systems and industry learning.
Since 2006, we have been appointed by many organisations, including hotels, resorts, serviced residences and F&B establishments, to successfully achieve Singapore Service Class certification.
We have supported hotels, clubs, logistics and property management companies in attaining the People Developer Standard certification, a nationally recognised people management framework by SPRING Singapore, now Enterprise Singapore.
Our customised customer service programme for a private hospital earned the Asian Hospital Management Award for Best Customer Service.
Our locally and internationally conducted service audits are recognised for their objectivity, accuracy and actionable insights.
In partnership with our client, we completed Singapore’s first job redesign project for Facility Services Specialists in the facility services industry.
For nearly a decade, we have led performance management system revamps across hotels, serviced residences and hospitals.
We supported a general hospital in establishing its Service Excellence framework, leading to successful WSQ ATO accreditation.
Training Strategies received the Digital Learning Transformation Award (2018) for its contribution to the ULeap mobile learning initiative, piloted by e2i.
We have organised government-supported overseas study trips to Dubai, Hong Kong, Thailand and Japan for hospitality leaders.